Clear answers before you make the move.
The practical questions SACCO teams ask about implementation, migration, security, payments and support.
How long does implementation take?
Most SACCOs can move from confirmed scope to go-live in two to five days. Timing depends on products, branches, integrations, data quality and the availability of your implementation team.
Can TapTapSave import our existing records?
Yes. Member profiles, balances, share capital and loan records can be imported through a controlled migration process with verification reports before go-live.
Does TapTapSave support maker-checker approvals?
Yes. Sensitive workflows can require separate initiators and approvers, with role limits, comments and timestamps retained in the audit trail.
Can members receive receipts and statements?
Yes. Posted transactions can produce receipts, and member account activity can be presented through clear statements and self-service experiences.
How are M-Pesa and bank payments reconciled?
Payment references and configurable rules are used to match clean transactions automatically. Ambiguous or incomplete payments are placed in an exception queue for review.
Can one system support several branches?
Yes. Access, activity and reporting can be scoped by branch while leadership retains a consolidated organisation-wide view.
How is access controlled?
Users receive permissions based on role and responsibility. Sensitive actions can require approval, and completed activity remains attributable to the responsible users.
How is pricing determined?
Pricing reflects member count, products, branches, migration scope, integrations and support requirements. A short discovery session lets us provide a relevant proposal.
Ready when your SACCO is
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