1. Information we collect
We collect information provided through enquiries, demo requests and account administration, such as names, work contact details, SACCO details and support communications.
When authorised organisations use TapTapSave, the platform may process member, transaction and operational information on their behalf under the applicable service agreement.
2. How information is used
Information is used to provide and support the service, respond to enquiries, secure accounts, maintain operational records and improve product reliability.
We do not sell personal information. Marketing communication is sent only where permitted and can be opted out of.
3. Data responsibility
A SACCO remains responsible for the member and operational information it submits to TapTapSave. TapTapSave processes that information according to documented instructions and agreed service terms.
Users should submit only information they are authorised to provide and should maintain accurate account permissions.
4. Security and retention
We apply access controls, audit records and operational safeguards intended to protect information against unauthorised access, alteration or loss.
Information is retained for the period required to deliver the service, satisfy legal obligations, resolve disputes and maintain appropriate records.
5. Your choices and rights
Depending on applicable law, individuals may request access, correction, deletion or restriction of personal information. Requests involving SACCO-controlled data may need to be directed through that SACCO.
Privacy questions and requests can be sent to privacy@taptapsave.co.ke.